Shipping and Returns Policy
Every order gets free standard 2-5 day shipping. We currently ship to all addresses in the 48 contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, Canada and Military Bases.
All orders placed before 1:30 PM EST will ship same day, all other orders will ship the next business day.
As we have grown and served so many loyal customers, we continue to keep in mind that our success has, and always will be attributed to your satisfaction, so you can buy from us with confidence that your purchase is always the most important. We do our best to provide the best quality and the most value in each of our products, but we also understand that buying online isn’t the same as holding a product in your hand before you buy. That’s why we offer a 30-day money back guarantee. If your product doesn’t arrive as advertised, in quality condition, or is otherwise unsatisfactory, send it back to us in its original packaging and we will refund or replace your order within 30 calendar days. If you are not completely satisfied from the moment you click “checkout” to the minute our item is in your hands, you can always contact us about your concerns and you will be addressed within 24 hours. See below for further terms and conditions. Please enjoy your shopping experience with us, and don’t forget to check out all of our different Milliard brands!
To start a return, within 30 days you can contact us.If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive credit within a reasonable time frame, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For the return of defective items, shipping costs will be reimbursed in addition to a full refund.
Please be advised that Milliard Brands reserves the right to reject returns on products received in any of the following conditions:
- Any product returned without all original accessories, including the box, manuals, parts, and all other items originally included with the product.
- Any product that appears to have been tampered with or altered in any way.
- Any product that does not match the product originally purchased.
- Any product received beyond the 14-day window from when the return was approved.